Man with Van Woodside Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Woodside provides removal, transport and associated services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings stated below.
Client means the individual or business ordering or using our services.
Company means Man with Van Woodside providing the services described in these Terms and Conditions.
Services means any removal, transport, loading, unloading, packing, furniture assembly or related services supplied by the Company.
Goods means the items that the Client asks the Company to move, transport, handle or store.
Service Area means the geographical areas in which the Company offers removal and man and van services, primarily within the United Kingdom.
2. Scope of Services
The Company provides man and van and removal services for domestic and commercial Clients, including collection, transportation and delivery of Goods within its Service Area. Any additional services, such as packing, dismantling or reassembly of furniture, must be agreed in advance at the time of booking.
The Company reserves the right to refuse to carry any Goods that it reasonably considers to be hazardous, illegal, unsafe, excessively heavy, or otherwise unsuitable for transport in a standard removal vehicle.
3. Booking Process
3.1 All bookings are subject to availability and are only confirmed once the Company has accepted the booking and, where requested, received any required deposit or prepayment.
3.2 The Client is responsible for providing accurate and complete information at the time of booking, including collection and delivery addresses, access details, parking restrictions, the nature and approximate volume or list of Goods, and any special handling requirements.
3.3 Quotations are usually based on the information supplied by the Client. If the information is incomplete or inaccurate, or if the scope of work changes, the Company may adjust the quotation and the final charges to reflect the actual work undertaken.
3.4 Quotations are ordinarily provided for specific dates or periods. Unless stated otherwise, quotations remain valid for 30 days from the date of issue, after which they may be subject to change.
3.5 Bookings may be confirmed verbally or in writing. By confirming a booking, the Client accepts these Terms and Conditions.
4. Pricing and Payment Terms
4.1 Prices may be based on hourly rates, fixed quotes, distance, size of vehicle required, number of staff required, or a combination of these. Any minimum charge period and additional time increments will be explained at the time of booking.
4.2 Unless otherwise agreed, payment is due on completion of the job on the day the Services are carried out. The Company reserves the right to request part or full payment in advance, particularly for larger or long-distance moves.
4.3 Payment methods will be confirmed at the time of booking. The Client must ensure that payment is made promptly. If payment is not received when due, the Company may suspend services, withhold delivery of Goods, or apply reasonable interest or late payment charges.
4.4 Where the Client is a business, payment terms may be agreed on account. Any such terms must be confirmed in writing in advance. The Company may carry out credit checks and may refuse or withdraw credit at its discretion.
4.5 All prices are quoted in pounds sterling unless otherwise stated. Any applicable taxes or statutory charges will be made clear in the quotation or at the time of booking.
5. Access, Parking and Client Responsibilities
5.1 The Client is responsible for ensuring suitable access and parking at both collection and delivery addresses. This includes arranging any permits, suspensions or permissions required for the removal vehicle to park legally and safely.
5.2 Any parking charges or penalties incurred as a direct result of the removal job, where the Company has acted reasonably, will be added to the Client’s invoice and must be paid by the Client.
5.3 The Client must ensure that the premises are ready for the agreed start time and that Goods are properly packed, labelled and prepared, unless the Company has agreed to provide packing services.
5.4 The Client must not ask the Company to transport any prohibited or illegal Goods. If such Goods are discovered, the Company may refuse to carry them and may notify the relevant authorities where required by law.
6. Cancellations, Postponements and Waiting Time
6.1 The Client may cancel or postpone a booking by giving notice to the Company. Because vehicle and staff time is reserved for each booking, cancellation charges may apply.
6.2 If the Client cancels more than 48 hours before the scheduled start time, the Company will normally waive cancellation fees, except for any non-refundable expenses already incurred on behalf of the Client.
6.3 If the Client cancels within 48 hours of the scheduled start time, the Company may charge a reasonable cancellation fee, which may be a percentage of the quoted price or a fixed minimum charge, to cover administrative and scheduling costs.
6.4 If the Client cancels on the day of the move or after the vehicle and staff have been dispatched, the Company may charge up to the full quoted price, at its discretion, to reflect the time and resources allocated.
6.5 If the move cannot proceed at the agreed time due to delays caused by the Client, including but not limited to keys not being available, property not being ready, or access problems, waiting time may be charged at the agreed hourly rate or as otherwise specified in the quotation.
7. Client’s Duty of Care and Packing
7.1 Unless expressly agreed, the Client is responsible for packing and securing all Goods for transport. This includes using suitable boxes, wrapping materials and protective coverings.
7.2 The Company will take reasonable care in handling Goods but will not be responsible for damage arising from poor or inadequate packing carried out by the Client or a third party not engaged by the Company.
7.3 Fragile or high value items should be clearly marked and brought to the attention of the Company’s staff before loading. The Client should provide clear instructions for any items requiring special handling.
7.4 The Client must empty and defrost refrigerators and freezers in advance and ensure that washing machines and other appliances are disconnected and drained as appropriate.
8. Exclusions and Special Items
8.1 The Company does not transport live animals, perishable goods, cash, jewellery, important documents, or items of exceptional value unless expressly agreed in writing and appropriately insured.
8.2 The Company may refuse to carry flammable, explosive, corrosive, toxic or otherwise hazardous materials, as well as any items prohibited by law.
8.3 If the Client hands over any such items without clear disclosure, the Client will be liable for any resulting loss, damage, fines or penalties, and the Company may terminate the contract without liability.
9. Liability for Loss or Damage
9.1 The Company will take reasonable care in providing the Services and in handling and transporting the Goods. However, the Company’s liability is limited as set out in this section.
9.2 The Company will not be liable for loss or damage to Goods unless it is caused by the Company’s negligence or breach of contract. Normal wear and tear, minor marks or scuffs that occur during careful handling are not considered damage.
9.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of duty or otherwise, will not exceed a reasonable limit per job, having regard to the nature and value of the Goods being transported. The Client is strongly advised to arrange appropriate insurance cover for valuable items and to inform the Company in advance if higher cover is required.
9.4 The Company will not be liable for loss or damage arising from the following causes.
Items packed by the Client or by a third party not engaged by the Company.
Defective or insecure packaging, or bulk items transported in unsuitable containers.
Wear and tear, deterioration, or pre-existing damage to Goods.
Damage to furniture or appliances that must be moved through tight spaces, stairwells, or doorways where there is a risk of unavoidable damage and the Client has agreed to proceed.
Loss or damage resulting from weather conditions, road traffic, accidents, strikes, acts of nature or other events beyond the Company’s reasonable control.
9.5 The Company will not be liable for any indirect, consequential or purely economic loss, including loss of profit, loss of business, or loss of opportunity arising from or in connection with the Services.
9.6 Where the Company is liable for damage to property such as walls, floors or fixtures, liability will be limited to the reasonable cost of repair.
10. Claims and Time Limits
10.1 The Client must inspect Goods and property as soon as reasonably possible after completion of the Services. Any apparent loss or damage should be reported to the Company as soon as it is discovered.
10.2 Any claim for loss or damage must be notified to the Company in writing within seven days of the completion of the Services, providing full details of the issue and supporting information where available.
10.3 Failure to notify the Company within this time period may affect the Company’s ability to investigate the claim and may result in the claim being rejected or reduced, unless the Client can show that it was not reasonably possible to notify earlier.
11. Waste Regulations and Disposal of Items
11.1 The Company operates in accordance with relevant UK waste regulations when disposing of unwanted items or rubbish on behalf of Clients.
11.2 The Client must clearly identify which items are to be disposed of and which are to be moved. The Company will not be responsible if items are disposed of that were not clearly identified as such.
11.3 The Company cannot remove or dispose of hazardous or prohibited waste, including certain electrical, chemical or industrial waste, unless specifically licensed to do so and previously agreed.
11.4 Where the Company removes waste or unwanted items, any disposal charges, tipping fees or additional costs incurred at recycling centres or approved facilities will be added to the Client’s invoice.
11.5 The Client is responsible for ensuring that any items to be disposed of can legally be handled and transported under applicable waste rules and does not ask the Company to breach those regulations.
12. Delays and Events Beyond Our Control
12.1 The Company will use reasonable efforts to carry out the Services at the agreed time and within a reasonable period. However, times are estimates and are not guaranteed unless explicitly stated in writing.
12.2 The Company will not be liable for any delay or failure to perform the Services due to events or circumstances beyond its reasonable control, including but not limited to traffic congestion, road closures, vehicle breakdowns, severe weather, accidents, public transport disruption, strikes, or acts of nature.
12.3 Where delays occur, the Company will keep the Client informed where practicable and will seek to complete the Services as soon as reasonably possible.
13. Right to Subcontract
13.1 The Company reserves the right to subcontract some or all of the Services. Where subcontractors are used, the Company will remain responsible for the overall performance of the contract, subject to the limitations of liability set out in these Terms and Conditions.
14. Privacy and Data
14.1 The Company will collect and use personal data such as names, addresses and contact details solely for the purpose of providing the Services, administering bookings, handling payments and meeting legal obligations.
14.2 The Company will take reasonable steps to keep such information secure and will not sell or rent personal data to third parties.
15. Termination
15.1 The Company may terminate or suspend the provision of Services immediately if the Client breaches these Terms and Conditions, fails to make payment when due, or behaves in an abusive or threatening manner towards staff.
15.2 On termination, the Client must pay for all Services provided up to the date of termination and any additional reasonable costs that arise as a result of the termination.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute arising out of or in connection with them, or with the provision of Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services, except that the Company may take proceedings in any other court of competent jurisdiction if necessary to protect its interests or enforce its rights.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or regulator, the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 These Terms and Conditions, together with any written quotation or confirmation, form the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions or understandings.
17.4 The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the Company’s prior written consent.
17.5 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Services.
